Legal & Governance
Privacy Policy
1. Introduction & Scope
Tronxer ("we," "us," or "our") operates as a smart ambient lighting and interactive electronic product development and supply chain solutions provider, headquartered in Shenzhen, China.
This Privacy Policy outlines how we collect, use, process, and safeguard personal and technical information when you visit our website, submit inquiries, request prototype validations, or engage in B2B product development activities with us.
2. Information We Collect
We collect information directly provided by you, as well as automatic data logged during website visits:
Voluntarily Provided Information
Name, corporate email address, phone number, company name, product specifications, customization requirements, and project BOM details submitted via our contact forms or RFQ portals.
Automatically Collected Information
IP address, browser type, operating system, referring URLs, device metadata, pages viewed, and session timestamps collected via standard web server logs.
3. Use of Form & Inquiry Data
Information submitted through inquiry forms and project request modules is used strictly for legitimate business purposes:
- Evaluating project technical feasibility, schematic design requirements, and cost estimates.
- Communicating regarding sample customization, engineering validations, and mass production delivery.
- Providing technical consultation and customer support services.
- Fulfilling legal, regulatory, and contractual compliance obligations.
5. Third-Party Services & Data Sharing
We do not sell, rent, or trade your personal or corporate information to third parties for marketing purposes. Data sharing occurs only under controlled conditions:
- Supply Chain Partners: Manufacturing facilities, testing labs, and logistics providers involved under strict NDA obligations.
- Service Providers: Cloud hosting, IT infrastructure, and website analytics operators acting on our instructions.
- Legal Compliance: When required by court orders, applicable laws, or government regulations.
6. Data Retention
We retain business inquiry and contact information for as long as necessary to fulfill ongoing business interactions, manage warranties, complete project lifecycles, and meet tax or legal recordkeeping requirements. Upon expiration of the retention period, data is securely deleted or anonymized.
7. Security Measures
Tronxer implements industry-standard administrative, technical, and physical safeguards to protect proprietary project data, engineering files, and contact information against unauthorized access, loss, or alteration.
8. Your Rights & Choices
Depending on your jurisdiction (such as GDPR or CCPA), you may have the following rights regarding your personal information:
9. International Data Transfers
Because our R&D operations and supply chain management facilities are based in Shenzhen, Dongguan, and Zhongshan, China, information submitted to us may be processed or accessed internationally. We ensure that cross-border transfers comply with standard data protection mechanisms and legal security frameworks.
10. Contact Details
If you have questions, privacy requests, or inquiries concerning this policy, please reach out to our privacy team:
Company: Tronxer
Data Contact Email: [email protected]
Primary R&D Location: Shenzhen, Guangdong Province, China